As an Airbnb host, you welcome guests from different walks of life, creating memorable experiences for them. However, you may encounter a challenging situation when a guest refuses to leave at the end of their reservation. Handling such a situation requires tact and composure to protect both your property and your reputation. In this blog, we'll provide you with five essential tips on what to do when your Airbnb guest won't leave.

Communicate Clearly and Politely

When faced with a guest overstaying their reservation, communication is key. Reach out to the guest immediately and be polite and professional. Sometimes, guests may have legitimate reasons such as travel delays or emergencies. By opening a dialogue, you can address the issue promptly and find an amicable resolution.

Consult Local Laws and Regulations

Before taking any action, research the local laws and regulations that pertain to tenant rights and eviction processes. In some areas, guests who stay for an extended period may acquire certain legal protections, making eviction more complicated. Understanding the legal aspects will empower you to make informed decisions while safeguarding your rights as a host.

Know Airbnb's Policies and Involve Support When Needed

Familiarize yourself with Airbnb's policies regarding guest overstays. The platform provides clear guidelines on what hosts can do in such situations. According to the Airbnb Host Guarantee, if a guest refuses to leave after their reservation has ended, you can contact Airbnb's support team for assistance. They will work to resolve the issue and help ensure a smooth departure of the guest.

If all attempts to resolve the situation fail, don't hesitate to reach out to Airbnb support for assistance. Inform them about the guest's refusal to leave, provide relevant evidence, and follow their guidance on how to proceed. Airbnb support is experienced in handling such situations and can guide you through the necessary steps to ensure a resolution.

Encountering a guest who won't leave can be a challenging situation for any Airbnb host. Always prioritize open dialogue with the guest and, if necessary, involve Airbnb's support team to assist you in finding the best resolution possible. By handling the situation professionally, you can protect your property and maintain a positive hosting experience for future guests.

Need more help? Read How to Avoid Squatters at your Vacation Rental.