As an Airbnb host, you welcome guests from different walks of life, creating memorable experiences for them. However, you may encounter a challenging situation when a guest refuses to leave at the end of their reservation. Handling such a situation requires tact and composure to protect your property and reputation. In this blog, we’ll provide five essential tips for when your Airbnb guest won’t leave.

Communicate clearly and politely

When a guest overstays their reservation, communication is key. Reach out to the guest immediately and be polite and professional. Sometimes, guests may have legitimate reasons, such as travel delays or emergencies. By opening a dialogue, you can address the issue promptly and find an amicable resolution.

Document everything

When you realize a guest is overstaying, document all interactions and communications. Keep records of emails, messages, and any other correspondence. Take note of the time and date of each communication attempt, and summarize any phone conversations in writing afterward. This documentation will be crucial if you must escalate the situation or involve legal authorities. It serves as evidence that you have made reasonable efforts to resolve the issue amicably.

Consult local laws and regulations

Before taking any action, research the local laws and regulations that pertain to tenant rights and eviction processes. In some areas, guests who stay for an extended period may acquire certain legal protections, making eviction more complicated. Understanding the legal aspects will empower you to make informed decisions while safeguarding your rights as a host.

Know Airbnb’s policies and involve support when needed

Familiarize yourself with Airbnb’s policies regarding guest overstays. The platform provides clear guidelines on what hosts can do in such situations. According to the Airbnb Host Guarantee, you can contact Airbnb's support team for assistance if a guest refuses to leave after their reservation has ended. They will work to resolve the issue and help ensure a smooth departure of the guest.

If all attempts to resolve the situation fail, don’t hesitate to contact Airbnb support for assistance. Inform them about the guest’s refusal to leave, provide relevant evidence, and follow their guidance on how to proceed. Airbnb support is experienced in handling such situations and can guide you through the necessary steps to ensure a resolution.

Steps to take to stop this from happening again

Set clear boundaries

Establishing clear boundaries from the beginning can prevent misunderstandings and potential conflicts. Ensure your house rules, including check-in and check-out times, are clearly communicated in your Airbnb listing and reiterated upon the guest's arrival. Emphasize the importance of adhering to these rules and explain the consequences of violating them.

Screen your guests

If you are Airbnb guest screening services are essential to ensuring the safety and reliability of their guests. These services typically include background checks, identity verification, and past rental reviews, providing hosts with a comprehensive profile of potential guests. Hosts can mitigate risks by utilizing guest screening services, such as filtering out individuals with a history of problematic behavior or criminal activity, thereby protecting their property and maintaining a positive hosting experience. 

Encountering a guest who won’t leave can be challenging for any Airbnb host. Always prioritize open dialogue with the guest and, if necessary, involve Airbnb’s support team to assist you in finding the best resolution possible. By handling the situation professionally, you can protect your property and maintain a positive hosting experience for future guests.

Need more help? Read How to Avoid Squatters at your Vacation Rental.